SheShines jewelry is crafted using high-quality stainless steel with 18K gold plating. Our pieces are designed to be waterproof, anti-tarnish, and hypoallergenic, making them suitable for everyday wear and sensitive skin.
2. Is SheShines jewelry waterproof and anti-tarnish?
Yes. Our jewelry is designed to be water-resistant and tarnish-free with proper care. However, exposure to perfumes, chemicals, heat, and harsh conditions may affect the plating over time. Please refer to our Jewelry Care guide for best practices.
3. Do you offer personalized or custom name jewelry?
Absolutely! We offer a beautiful range of customized name jewelry, including name necklaces, bracelets, anklets, and initial pieces—perfect for gifting or personal keepsakes.
Shipping & Delivery
4. How long does delivery take within the UAE?
Orders within the UAE are typically delivered within 1–2 working days. Delivery timelines may vary slightly during peak periods.
5. Is free shipping available?
Yes! We offer FREE UAE shipping on all orders above AED 149.
Orders below AED 149 incur a standard delivery fee.
6. Do you offer Cash on Delivery (COD)?
Yes, COD is available across all Emirates.
COD Fee: AED 20
Delivery Time:
- Dubai: 1–2 days
- Other Emirates: 2–4 days
Please note that parcels cannot be opened before payment, and repeated missed
deliveries may lead to order cancellation.
Returns, Refunds & Warranty
7. Do you accept returns or exchanges?
Due to hygiene and safety reasons, we do not accept returns or exchanges on jewelry items that have been opened or worn.
8. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with clear photo or video proof. For shipping-related damage, reach out within 48 hours. Once approved, we will arrange a replacement or refund.
9. Does SheShines offer an anti-tarnish warranty?
Our anti-tarnish guarantee does not cover discoloration caused by perfumes, chemicals, heat exposure, or general wear and tear. These are not considered manufacturing faults. Proper care significantly extends the life of your jewelry.
Please include your order number for faster assistance.
Can’t find your answer?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
We aim to respond within 24–48 hours (Monday-friday).
